Job Brief

We are looking to add a Russian Speaking Call Centre Agent to their Customer Service team to provide a first-class customer experience. The job will include answering customers’ queries quickly and effectively, whilst helping to ensure customer retention and making our website the place to bet.

What We Expect

• Answer questions from customers effectively
• Equally comfortable on live chat, email and calls
• Helping customers to understand our website and encourage return visitations
• Working with colleagues to streamline strategies for different languages and markets
• Inform customers of relevant bonuses/promotions that may be of interest
• Learning about and remembering the restricted countries for our players
• Working closely with Risk & Fraud department to identify any issues
• Ad-hoc tasks and projects when it’s needed

Required Skills

• Flexibility to work shifts, weekends, public holidays (40 hours regular a week)
• Solid understanding of the iGaming landscape
• Previous experience in a customer-facing role
• Fully-computer proficient
• Excellent Russian language skills with good grammar 
• Good understanding of English or another language would be a major advantage

What We Offer

• Working and living in the sunny island of Malta
• Occasionally dynamic and fun events
• A competitive salary
• Fresh fruits and coffee daily basis
• Office in central location close to all amenities
• Monthly birthday celebration
• Opportunities to develop and grow
• Educational possibilities (training)
• Relocation assistance
• Assistance in acquiring a visa and work permit

Company Description

About Us

Platin Gaming is one of the major software developer companies with headquarters in Malta. Our core competencies are Sportsbook software development and slot games, virtual games (pre-recorded horse and dog racing). As a team of qualified individuals, we are aiming to bring more high-quality products into the iGaming market. Becoming a member of Platin Gaming staff, you can advance your career while involving in current projects or the complete lifecycle of brand-new projects. You can learn new technologies or get more specialized in the technologies you know. We encourage you to learn and follow new technologies, and also follow your career closely. If you are passionate about developing software and you are self-motivated, hungry for a challenge, and looking to make an immediate impact, apply now!

Please note this is not an entry level position.

You must be eligible to work in Europe to apply for this job.

We help you to relocate to Malta.

CONTACT US

Responsible: HR Manager
Phone: +356 2779 1501
Office Address: Level 0
109, Sir William Reid Street,
Gzira, GZR1033 Malta