Turkish Call Centre Agent

Platin Gaming Ltd.

Published: Feb 27, 2017

WEBSITE
  • Location Gzira
  • Type Full-Time
  • Department Customer Support

Job Description

Platin Gaming are looking to add a Turkish Call Centre Agent to their Customer Service team to provide a first-class customer experience. The job will include answering customers’ queries quickly and effectively, whilst helping to ensure customer retention and making our website the place to bet.

Key Responsibilities

  • Answer questions from customers effectively
  • Equally comfortable on live chat and email
  • Helping customers to understand our website and encourage return visitations
  • Working with colleagues to streamline strategies for different languages and markets
  • Inform customers of relevant bonuses/promotions that may be of interest
  • Learning about and remembering the restricted countries for our players
  • Working closely with Risk & Fraud department to identify any issues

Required Skills

  • Flexible approach to shift work
  • Solid understanding of the iGaming landscape
  • Previous experience in a customer-facing role
  • Fully-computer proficient
  • Native Turkish language with good grammar 
  • Good understanding of English or another language would be a major advantage

Our Benefits

  • Working and living in the sunny island of Malta
  • Dynamic and Fun events
  • A competitive salary
  • Health Insurance
  • Fresh fruits
  • Office in central location
  • Assistance in finding accommodation

 

Company Description

About Us

Platin Gaming is part of an international group which has been in the iGaming industry for 20 years. Since our establishment, we have gone from strength to strength and are now a major software developer in Malta. We are focused and specialized on developing high quality iGaming software. Our core competencies include the development of online gambling software like sports book, slot games, virtual games (pre-recorded horse and dog racing), etc.

Following latest technologies and industry trends, with its young, dynamic and innovative team and management, Platin Gaming offers a comfortable and stable working environment. We are after highly qualified individuals who can perform in highest levels in their profession. We are aiming to bring further high-quality products into the iGaming market.

You can advance your career with Platin Gaming while getting stuck in to current projects, or the complete lifecycle of brand new projects. You can learn new techniques or get more specialized in the technologies you know. We encourage you to learn and follow new trends, and will also follow your career progression closely.

We are passionate about the products we develop and maintain. If you are passionate about developing software and you are self-motivated, hungry for a challenge, and looking to make an immediate impact, apply now!

Please note that the described position is not an entry level position.
Candidates must be legally eligible to work in countries of the European Union.

If you have to move to Malta for this role, we will help you to do so in a fast and uncomplicated manner.

Contact us

Responsible: HR MANAGER
Phone: +356 27791502
Office Address: Level 0
109, Sir William Reid Street,
Gzira, GZR1033 Malta
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